Universal Relocations, its franchisees, agents and affiliates (collectively "we" or "Universal Relocations") recognize the importance of protecting the privacy of your personal information. This Privacy Policy outlines how we collect and manage your personal information and safeguard your privacy.

Universal Relocations is responsible for the personal information that we collect and hold.

We collect your information related to your order including contact information, information respecting your service requirements, credit information, and information relating to cargo claims.

Generally, we collect this information from you at the time of preparing a quotation or proposal for services or other product supply, or at a later date as may be required. However, we may also collect some of this information from third parties.

We use and may disclose your personal information for the following purposes:

1. to prepare service and/or product proposals and to process and provide services and products;
2. to monitor the performance of our services;
3. for settlement of cargo claims;
4. for billing and financial administrative purposes;
5. to better understand your needs and how we may improve our products and services;
6. for customer service purposes, including future communications with you;
7. to notify you of our other products and services which may be of interest to you; and
8. to comply with any legal or regulatory requirements.

We may provide your contact information to other organizations with which we have partner relationships in order that they may notify you of product and service offers which may be of interest to you.

In addition, we also may jointly with other organizations with which we have partner relationships use your information to offer you products or services that may be of interest to you. If we do this, these partners never have access to your contact information. Instead, your contact information is provided to a third party for mailing purposes only and will at all times be protected by a data protection agreement.

We also may disclose your information without your consent in circumstances permitted or required by law.

By providing us with your personal information in connection with a product or service order, you are deemed to consent to our collection of that information for the above purposes, including any collection from third parties. If we propose to use or disclose your personal information for purposes that we have not described to you previously, we will seek a new consent from you for such purposes.

If you do not wish us to notify you of our partners' other products or services or to provide your contact information to our partners to offer you products or services that may be of interest to you, you may contact our Privacy Office at any time email privacyofficer@universalrelocations.com or at the address provided at the end of this Policy.

We use appropriate physical, administrative and technological measures to protect your personal information against loss or theft and against unauthorized access, use, disclosure, copying or modification.

By contacting our Privacy Office, you may request at any time a copy of any of your personal information that we hold and may request us to update that information or change your authorization for use or sharing of your information.

If you have any questions, comments or concerns or wish to access and/or update your information, you may contact our Privacy Office as follows:

Privacy Office
Universal Relocations, LLC
1796 Corte Vista St
Brentwood CA 94513

Tel: 1-877-864-8329
privacyofficer@universalrelocations.com