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11. Exclusions of liability
11.1   In respect of Limited Liability, we will not be liable for loss of or damage  to your goods as a result of fire or explosion howsoever that fire or explosion was caused, war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control unless we have been negligent or in breach of contract.
11.2   In respect  of Standard Liability and  Limited Liability, other  than  as a result of our negligence or breach of contract we will not be liable for any loss of, damage  to, or failure to produce  the following goods :-
11.2.1  Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or
Electronically held Data Records,  Mobile Telephones
11.2.2  Plants  or goods  likely to encourage vermin or other pests or to cause infestation or contamination.
11.2.3  Perishable items and/or those requiring a controlled environment.
11.2.4  Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.
11.2.5  Any animals,  birds or fish.
11.3   In respect  of Standard Liability and  Limited Liability, other  than  as a result of our negligence or breach of contract we will not be liable for any loss of, damage  to, or failure to produce  the goods if caused  by any of the following circumstances:-
11.3.1  Loss or damage  arising from ionising radiations or radioactive contamination
11.3.2  Loss or damage  arising from Chemical, Biological, Bio-chemical, Electro magnetic Weapons and Cyber Attack
11.3.3  Indirect or consequential  loss of any kind or description
11.3.4  By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
11.3.5  By vermin, moth, insects  and similar infestation,  damp,  mould, mildew or rust
11.3.6  By cleaning, repairing or restoring unless we arranged for the work to be carried out.
11.3.7  By change to atmospheric or climatic conditions.
11.3.8  For any goods in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by us.
11.3.9  Loss of or damage to china, glassware and fragile items unless they have been both professionally packed and unpacked by us or our Subcontrac- tor. In the event of an accident  involving an owner packed container where damage  would have occurred irrespective of the quality of the packing, then  our liability is limited to £40 or its actual value whichever is less.
11.3.10 For electrical or mechanical derangement  to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
11.3.11 Loss or damage of motor vehicles caused by scratching, denting and mar- ring unless you obtain from us a pre-collection condition report.
11.3.12 Loss or damage to a vehicle whilst being driven or for the purpose  of being driven under its own power other than for the purpose of loading onto or unloading from the carrying conveyance or container. Loss or damage sustained by accessories  and removable items unless lost with the vehicle
11.3.13 For any goods which have a pre-existing defect or are inherently defective.
11.4   No employee of ours shall be separately  liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of this Agreement.
11.5   Our liability will cease  upon handing over goods from our control from our own or our agent’s warehouse (e.g. if you contract  for storage)  or upon completion of delivery to residence.  (Also see clause 12.2 below). Standard Liability Protection  may be extended to cover additional periods in storage with us at origin or with our nominated destination agent, upon written instruction and against payment of an additional fee.
11.6   In respect  of Standard Liability, other  than  as a result of our negligence or breach of contract we will not be liable for any loss of, damage  to or failure to produce  the goods if caused  by War, invasion, acts  of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup unless  your goods are on an overseas vessel or aircraft.

12. Time limit for claims
12.1    For goods which we deliver, you must notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.
12.2    If you or your agent  collect the goods, you must notify us in writing of any loss or damage at the time the goods are handed to you or your agent.
12.3    Notwithstanding clauses 9, 10 and 11 we will not be liable for any loss of or damage to the goods unless a claim is notified to us, or to our agent or the company carrying out the collection or delivery of the goods on our behalf, in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within thirty (30) days of delivery of the goods by us.
12.4    The time limit for notifying us of your claim may be extended upon receipt of your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.

13. Delays in transit
13.1    Other than by reason of our negligence or breach of contract, we will not be liable for delays in transit.
13.2    If through  no fault of ours  we are  unable  to deliver your goods,  we will take them into store. The Agreement will then  be fulfilled and any additional service(s), including storage  and delivery, will be at your expense.

14. Our Right to Hold the Goods (lien)
We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges  and any other payments due under this or any other Agreement. (See also Clause 23). These include any charges that we have paid out on your behalf.  While we hold the  goods  you will be liable to pay all storage charges  and other costs incurred by our withholding your goods and these  terms and condition shall continue to apply.

16. Our right to sub-contract the work
16.1    We reserve the right to sub-contract  some or all of the work.
16.2    If we sub-contract, then these conditions will still apply.

17. Route and method
17.1    We have the right to choose the method and route by which to carry out the work.
17.2    Unless it has been specifically agreed otherwise in writing in our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilized for consignments  of other customers.

18. Advice and information for International Removals
We will use our reasonable  endeavours  to provide you with up to date information to assist  you with the import/export of your goods. Information on such matters  as na- tional or regional laws and regulations which are subject to change and interpretation at any time is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek  appropriate  advice to verify the accuracy of any informa- tion provided.

19. Applicable law
This contract is subject to the law of the country in which the office of the company issuing this contract is situated.

20. Your forwarding  address
20.1    If you send goods to be stored, you must provide an address  for correspon- dence  and notify us if it changes. All correspondence and notices will be considered to have been received by you seven days after sending it to your last address recorded by us.
20.2    If you do not  provide  an address or respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed. Such notice will be considered to have been received by you seven days after the publication date of the newspaper. Note: If we are unable to contact you, we will charge you any costs incurred in establishing your whereabouts.

21. List of goods (inventory) or receipt
Where we produce a list of your goods (inventory) or a receipt and send it to you, it will be accepted as accurate unless you write to us within 10 days of the date of our send- ing, or a reasonable period agreed between us, notifying us of any errors or omissions.

22. Revision of storage charges
We review our storage  charges  periodically. You will be given 3 months notice in writing of any increases.

23. Our right to Sell or dispose of the Goods
If payment of our charges  relating to your goods is in arrears,  and on giving you three months’ notice, we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding  amounts  due to us, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged  to you. The net proceeds  will be credited to your account and any eventual surplus will be paid to you without interest. If the  full amount due is not received, we may seek to recover the balance from you.

24. Termination
If payments are up to date, we will not end this contract except by giving you three months notice in writing. If you wish to terminate your storage contract, you must give us at least 10 working days’ notice (working days are defined in Clause 7 above). If we can release the goods earlier, we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.