How many photographs should I submit?
Take at least 2 -4 photos of each damaged item. At least one of the photos should include an image of the entire piece. Additional photos may be requested.
Can I discard the damaged items?
No, for damaged items it may be necessary to require an inspection. Therefore, please do not dispose of any items including the packing materials and boxes until the final resolution of the claim.
Can I acquire estimates for repair?
Do not obtain estimates to repair, repair items or replace items unless authorized by our office in writing. Doing so without written authorization will not be considered part of the claim settlement.
How long does the claim process take?
All claims will be acknowledged in writing within seven (7) days of receipt and a determination issued no later than one hundred twenty (120) days from original receipt of a completed claim. Providing we have received all the necessary information, we routinely settle claims in thirty (30) to sixty (60) days or less. Beyond one hundred twenty (120) days, we will notify you in writing of the delay and the expected date of resolution.